Bus Rapid Transit and Customer Service

Here is episode 5 of the podcast, starting with some thoughts on the value of customer service in transit and the difficulty of providing it. Improved bus service is coming to the 14/15 Jeffrey Corridor in Chicago and the S79 on Hylan Blvd in Staten Island (New York City). Both will reduce travel times but neither can really be considered Bus Rapid Transit. In this show I discuss what BRT really is and how our continued pro-car bias routinely prevents us from implementing high quality bus service.

It's a long show but I think you'll enjoy it.